Learn How to Use the Mobile Alert Device
Tips: Be sure to conduct a Weekly test to your Mobile Alert Device & Neck Pendant or Wrist Button. The battery in the mobile hand held unit is designed to last up to12 hours after charging.
What happens when I press the Neck Pendant or Wrist Button?
1. The Neck Pendant and Wrist Button are programmed to activate the Mobile Alert Device. The Mobile Alert Device will begin to beep, indicating that the signal from the Neck Pendant or Wrist Help Button has been received by the Mobile Alert Device. The Mobile Alert Device will automatically call the Emergency Response Center (this may take 30 to 60 seconds).
2. When Mobile Alert Device beeping stops, an Emergency Operator will ask if you are OK.
3. If you’re able to answer, please provide your status: For Example: “I am OK” or “I need help call 911” or “call one of my contacts”
4. If you do NOT answer the call, the emergency operator will dispatch help through a local 911 public safety center and notify your personal responders.
When the Neck Pendant or Wrist Button is pressed, it transmits a signal to the Mobile Alert Device triggering the Mobile Alert Device to place a call to the response center. YOU MUST HAVE THE MOBILE ALERT DEVICE WITH YOU WHEN USING THE SERVICE OUTSIDE OF YOUR HOME!
Range Testing Overview Help buttons work in conjunction with the Mobile Alert Device in order for those to work, it must be IN RANGE of the MobileAlert Device. IN RANGE is up to *600 feet.
Range Testing Procedure
1. Wear your Wrist or Neck Pendant Button
2. Walk into one of the furthest areas of your home, such as a guest room or bathroom,.
3. Push the Neck Pendant or Wrist Button (until red light illuminates), and wait for the Mobile Alert Device to beep.
4. After the Mobile Alert Device beeps/rings; Respond to Emergency Operator when they call your name, and let them know that you are OK, and “THIS IS A TEST”.
It is imperative that you call the support team to make sure that the system is properly installed, tested and activated.
Important: The Emergency Response Center is ready 24 hours a day, 7 days a week, 365 days a year via your Mobile Help System.